These general terms and conditions (“ Terms ”) and any additional written agreements (collectively, the “ Agreement ”) govern your use of the AskMOA service , which is a Software as a Service ( SaaS ) platform for businesses that provides access to various AI tools in the form of AI agents for use in business processes. The service is provided by MOA Technologies AB, a Swedish limited liability company with corporate registration number 559513–6630 (the “ Company ”).
1. DEFINITIONS
“AI Products” means products, features or tools as part of the Service that are powered by artificial intelligence, machine learning or similar technologies.
“User” means a natural person (typically an employee or consultant of a Customer) who is authorized by the Customer to access and use the Service under the Customer’s account.
“Order Form” means the separate written document, including any attachments, or the online order through which the Customer orders the Service and where specific terms such as subscription package, contract period, pricing, any cost cap and additional services are specified. The Order Form constitutes an integral part of the Agreement.
“Customer” refers to the legal entity that enters into an agreement with the Company (via subscription or other agreed compensation) to access and use the Service, as set out in the registration procedure.
“Customer Data” means all information that you submit or collect through the Service, including but not limited to personal information, uploaded documents, and other data that you import or create into the Service. Customer Data remains the property of Customer and does not include data that the Company has independently collected.
“Service” means a digital platform whose purpose is to provide Customers with AI capabilities and capabilities to support their business processes in various areas.
“Service Level Agreement” means, if applicable, the agreement that specifies the service levels, including availability ( uptime ) and support objectives , that the Company undertakes to meet for the Service. The Service Level Agreement is available as an attachment to the Order Form.
“You” or “Your” primarily refers to the Customer as a legal entity. In cases where a provision is clearly directed to a natural person using the Service on behalf of the Customer (a User), “You” or “Your” also refers to the User in his capacity as a representative of the Customer.
“Website” means [ www.askmoa.com ], including any subdomains.
2. INTRODUCTION
2.1. By using the Service via the Website, you confirm that you have read and understood these Terms and that you have the authority to enter into a legally binding agreement with the Company.
2.2. Any separate, written agreements between the Customer and the Company shall take precedence over these Terms.
3. USER ACCOUNT
3.1. To use the Service, the Customer is required to register a profile via the Website.
3.2. The information provided during registration will be used to create a user account, which is necessary to use the Service. You may be required to provide company information (e.g. company name, corporate registration number, company address), name and email address. You undertake to provide correct and complete information when registering Your user account and to keep this information up to date.
3.3. In addition, Customers may upload and store Customer Data and choose to process third-party information from various data sources (including, but not limited to, data obtained from public websites).
3.4. You are solely responsible for all access and activities that occur through Your user account and shall immediately inform the Company of any unauthorized use or access. You therefore agree to keep the password to Your user account confidential and secure to prevent unauthorized access.
4. USE OF THE SERVICE
4.1. You may only use the Service for the intended purposes described herein, such as accessing and using AI tools and AI agents to support and streamline Customer's internal business processes, in accordance with this Agreement and any Order Form.
4.2. You represent and warrant that You will only use the Service for the purposes of Your business, that You will not mislead or create a false identity through the Service, and that You will comply with all applicable laws and regulations when using the Service.
4.3. You as the Customer are responsible for ensuring that your employees or others acting on your behalf comply with the Terms when they use the Service.
5. CUSTOMER DATA
5.1. You have the option to upload Customer Data via the Service. You remain responsible at all times for all Customer Data uploaded or published via Your user account. Customer retains all rights, title and interest in and to Customer Data. Users retain the right to their personal data in accordance with applicable data protection legislation.
5.2. By uploading content to the Service, you warrant that you have the right to upload and publish the content and that it does not violate applicable law.
5.3. If You publish content that the Company deems to be indecent, offensive or offensive, the Company may remove such content and/or terminate Your account.
5.4. The Company will only process Customer Data in accordance with Your instructions (in accordance with this Agreement and any applicable Personal Data Processing Agreement, “ PUBA ”), for the purpose of providing, maintaining and protecting the Service and to comply with legal obligations. The Company’s roles as data controller and data processor are further described in Section 7 and in the Personal Data Processing Agreement. The Company may process usage data relating to Customers’ and Users’ use of the Service in strictly aggregated and anonymized form in order to analyze, improve and develop the performance, functionality and security of the Service. Such aggregated and anonymized data does not constitute personal data and cannot be used to identify individual Customers or Users.
5.5. The Company will implement appropriate technical and organizational measures to protect Customer Data in accordance with applicable data protection regulations in all jurisdictions where the Service is provided, to the extent required.
5.6. The Customer is solely responsible for ensuring that the collection and processing of data from external sources, including but not limited to data collected through web scraping and imported into the Service, is in accordance with applicable law and any terms of use of the external source. The Company acts only as a data processor for such data as instructed by the Customer and in accordance with the Data Processor Agreement.
6. AI PRODUCTS
6.1. We offer AI Products as part of the Service. The terms in this section govern your use of the AI Products within the Service. They do not apply to any third-party products or third-party websites powered by artificial intelligence, machine learning or similar technologies.
6.2. You retain all rights You may have to use and exploit the output generated by the AI Products. We retain all ownership rights to the AI Products, including but not limited to any algorithms or models and aggregated results developed through the AI Products. This means that You may use Your output for any lawful purpose, including commercial purposes such as sale or publication.
6.3. Some AI Products are provided with the help of subcontractors, currently OpenAI (see https://openai.com/policies/). You agree that in order to enable Your use of these AI Products, Your input data, including Customer Data that You choose to use in the AI Products, may be shared with and processed by such subcontractors. The processing by the subcontractor takes place according to the Company's instructions and in accordance with the Personal Data Processing Agreement entered into between the Company and the Customer. The Company is responsible for the processing by the subcontractor in its capacity as a personal data processor. Output data from the AI Products is not shared with the subcontractors for purposes other than what is necessary to provide the functionality to You, unless otherwise expressly stated or required by mandatory law.
5. CUSTOMER DATA
5.1. You have the option to upload Customer Data via the Service. You remain responsible at all times for all Customer Data uploaded or published via Your user account. Customer retains all rights, title and interest in and to Customer Data. Users retain the right to their personal data in accordance with applicable data protection legislation.
5.2. By uploading content to the Service, you warrant that you have the right to upload and publish the content and that it does not violate applicable law.
5.3. If You publish content that the Company deems to be indecent, offensive or offensive, the Company may remove such content and/or terminate Your account.
5.4. The Company will only process Customer Data in accordance with Your instructions (in accordance with this Agreement and any applicable Personal Data Processing Agreement, “ PUBA ”), for the purpose of providing, maintaining and protecting the Service and to comply with legal obligations. The Company’s roles as data controller and data processor are further described in Section 7 and in the Personal Data Processing Agreement. The Company may process usage data relating to Customers’ and Users’ use of the Service in strictly aggregated and anonymized form in order to analyze, improve and develop the performance, functionality and security of the Service. Such aggregated and anonymized data does not constitute personal data and cannot be used to identify individual Customers or Users.
5.5. The Company will implement appropriate technical and organizational measures to protect Customer Data in accordance with applicable data protection regulations in all jurisdictions where the Service is provided, to the extent required.
5.6. The Customer is solely responsible for ensuring that the collection and processing of data from external sources, including but not limited to data collected through web scraping and imported into the Service, is in accordance with applicable law and any terms of use of the external source. The Company acts only as a data processor for such data as instructed by the Customer and in accordance with the Data Processor Agreement.
6. AI PRODUCTS
6.1. We offer AI Products as part of the Service. The terms in this section govern your use of the AI Products within the Service. They do not apply to any third-party products or third-party websites powered by artificial intelligence, machine learning or similar technologies.
6.2. You retain all rights You may have to use and exploit the output generated by the AI Products. We retain all ownership rights to the AI Products, including but not limited to any algorithms or models and aggregated results developed through the AI Products. This means that You may use Your output for any lawful purpose, including commercial purposes such as sale or publication.
6.3. Some AI Products are provided with the help of subcontractors, currently OpenAI (see https://openai.com/policies/). You agree that in order to enable Your use of these AI Products, Your input data, including Customer Data that You choose to use in the AI Products, may be shared with and processed by such subcontractors. The processing by the subcontractor takes place according to the Company's instructions and in accordance with the Personal Data Processing Agreement entered into between the Company and the Customer. The Company is responsible for the processing by the subcontractor in its capacity as a personal data processor. Output data from the AI Products is not shared with the subcontractors for purposes other than what is necessary to provide the functionality to You, unless otherwise expressly stated or required by mandatory law.
7. PERSONAL DATA
7.1. The Company acts as a data processor for the Customer with respect to the personal data provided in the chat function, uploaded documents and other imported Customer Data. The PUBA available at [ www.askmoa.com ] shall apply to such processing.
7.2. The Company acts as the data controller for all other personal data that You provide (e.g. when You register Your user account). Please see the Company's Privacy Policy, available via the Website, for further information about such processing.
8. INTELLECTUAL PROPERTY RIGHTS
8.1. All information, software, data or other materials developed or provided by the Company or its licensors or other third party providers to provide the Service and the Website, including without limitation all intellectual property rights (such as copyright, trademarks, trade dress or trade dress), shall remain the exclusive property of the Company or its licensors or third parties.
8.2. When you use the Service through the Website, you are granted a non-exclusive, non-transferable and revocable license to use the Service and the Website in accordance with these Terms. Any use other than as expressly authorized herein is prohibited and will automatically and immediately terminate the license.
8.3. The Service and the Website may contain content provided by third parties, which may be protected by copyright, trademark law or other laws. You agree to observe and respect all copyright and other legal notices, information and restrictions that may be contained in such content.
8.4. The Company has the right to use the Customer's name and logo to provide the Service and for marketing purposes on the Website and as a customer reference in marketing materials (for example, in offers to other customers) during the term of the Agreement.
9. PRICING AND TERMINATION
9.1. Where applicable, subscription fees, termination and contract period are regulated in the Order Form which forms an integral part of this Agreement. If the price is not specified in the Order Form, the Company's price list in force at any time shall apply.
9.2. A fixed monthly fee may be combined with a variable fee based on usage. In addition, the Company may offer professional services such as configuration, integration or development and may be ordered separately according to the terms and pricing in a separate work order or according to the Company's then-current consulting price list.
9.3. If the Customer fails to pay amounts due, the Company is entitled to interest in accordance with the Interest Act (1975:635) and compensation for any collection costs. In addition to other legal remedies, the Company may also suspend the Customer's access to the Service until full payment has been made.
10. DISCLAIMER
10.1. Except as otherwise provided in these Terms and to the extent permitted by law, the Company does not warrant that the Service or the Website will be uninterrupted, secure or error-free. The Service and the Website are provided “ as is ” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement or actual performance over time.
11. PROVISION AND AVAILABILITY OF THE SERVICE
11.1. In order to continuously improve the Service, the Company reserves the right to change, discontinue or limit features of the Service at any time. Any new features, features or services introduced to the Service are subject to these Terms.
11.2. The Company will use its best efforts to keep the Service up and running and fully functional during any updates. The Company is entitled to take measures that affect access to the Service if necessary for technical, maintenance or security reasons, and will, to the extent possible, schedule such work outside regular business hours and inform You in advance.
11.3. The Company shall always have the right to immediately restrict or terminate access to the Service and the Website if the Service damages or risks damaging the Company or other parties, or in the event of incorrect or unauthorized use of the Service. In such cases, the Company shall promptly notify the Customer that access to the Service and/or the Website has been restricted or terminated and state the reason for the action.
12. FORCE MAJEURE
12.1. The Company is exempt from liability for delay or failure to perform its obligations under the Agreement during the period and to the extent that such performance is prevented by circumstances beyond the Company's reasonable control, such as but not limited to strike, labor dispute, illness, storm, severe thunderstorm, flood, fire, war, riot, interruption of energy, telecommunications or data communications, delivery delays from subcontractors or other circumstances that could not reasonably have been foreseen.
5. CUSTOMER DATA
5.1. You have the option to upload Customer Data via the Service. You remain responsible at all times for all Customer Data uploaded or published via Your user account. Customer retains all rights, title and interest in and to Customer Data. Users retain the right to their personal data in accordance with applicable data protection legislation.
5.2. By uploading content to the Service, you warrant that you have the right to upload and publish the content and that it does not violate applicable law.
5.3. If You publish content that the Company deems to be indecent, offensive or offensive, the Company may remove such content and/or terminate Your account.
5.4. The Company will only process Customer Data in accordance with Your instructions (in accordance with this Agreement and any applicable Personal Data Processing Agreement, “ PUBA ”), for the purpose of providing, maintaining and protecting the Service and to comply with legal obligations. The Company’s roles as data controller and data processor are further described in Section 7 and in the Personal Data Processing Agreement. The Company may process usage data relating to Customers’ and Users’ use of the Service in strictly aggregated and anonymized form in order to analyze, improve and develop the performance, functionality and security of the Service. Such aggregated and anonymized data does not constitute personal data and cannot be used to identify individual Customers or Users.
5.5. The Company will implement appropriate technical and organizational measures to protect Customer Data in accordance with applicable data protection regulations in all jurisdictions where the Service is provided, to the extent required.
5.6. The Customer is solely responsible for ensuring that the collection and processing of data from external sources, including but not limited to data collected through web scraping and imported into the Service, is in accordance with applicable law and any terms of use of the external source. The Company acts only as a data processor for such data as instructed by the Customer and in accordance with the Data Processor Agreement.
6. AI PRODUCTS
6.1. We offer AI Products as part of the Service. The terms in this section govern your use of the AI Products within the Service. They do not apply to any third-party products or third-party websites powered by artificial intelligence, machine learning or similar technologies.
6.2. You retain all rights You may have to use and exploit the output generated by the AI Products. We retain all ownership rights to the AI Products, including but not limited to any algorithms or models and aggregated results developed through the AI Products. This means that You may use Your output for any lawful purpose, including commercial purposes such as sale or publication.
6.3. Some AI Products are provided with the help of subcontractors, currently OpenAI (see https://openai.com/policies/). You agree that in order to enable Your use of these AI Products, Your input data, including Customer Data that You choose to use in the AI Products, may be shared with and processed by such subcontractors. The processing by the subcontractor takes place according to the Company's instructions and in accordance with the Personal Data Processing Agreement entered into between the Company and the Customer. The Company is responsible for the processing by the subcontractor in its capacity as a personal data processor. Output data from the AI Products is not shared with the subcontractors for purposes other than what is necessary to provide the functionality to You, unless otherwise expressly stated or required by mandatory law.
13. THIRD PARTY SERVICES
13.1. The Company is not responsible for the content, advertisements, goods or services, privacy policies or other practices provided by third party websites that may be accessed via links in the Service. The Customer agrees that the Company shall not be liable for any damage or loss, direct or indirect, alleged to have been caused by use of or reliance on such content or services available through third party websites.
14. LIMITATION OF LIABILITY
14.1. If the Company is found liable to the Customer for any damage or loss arising out of or in any way related to the use of the Service, the Company's liability shall in no event exceed an amount equal to the most recent twelve (12) months' service fees paid by the Customer to the Company. In addition, to the extent permitted by law, liability shall be limited to direct damages.
14.2. Such claims must be made in writing to the Company within ninety (90) days from the date on which the damage or loss was discovered or should reasonably have been discovered.
15. DAMAGES (INDEMNIFICATION)
15.1. You agree to defend, indemnify and hold the Company, its affiliates, successors, officers, employees and agents harmless from and against all liabilities, claims and costs, including but not limited to legal costs and attorneys' fees, arising out of or relating to Your use or misuse of the Service or the Website or Your breach of the Agreement.
16. OTHER
16.1. If any provision of the Agreement is held by a court or other competent authority to be invalid or unenforceable, it shall be limited, modified or severed to the extent necessary to cure the invalidity or unenforceability. The remaining portions of the Agreement shall then remain valid and enforceable.
16.2. The Company shall notify the Customer via the Website or via the email address specified in the user account before making changes to these Terms. The Customer has the right to object to such changes within ten (10) days from the Company's notification. If the Customer does not object within this period, the Customer shall be deemed to have accepted the new, amended Terms.
17. APPLICABLE LAW AND DISPUTES
17.1. The Agreement shall be interpreted in accordance with and subject to Swedish substantive law.
17.2. Any dispute, controversy or claim arising out of or in connection with the Agreement, or its breach, termination or invalidity, shall be decided by a general Swedish court, with Stockholm District Court as the first instance.